Terms of Service

Last Updated: 4/20/2025

Services Offered

Radiant Horizon Family Services provides a range of support services for individuals with developmental disabilities, including but not limited to:

• HPC (Homemaker/Personal Care): Assistance with activities of daily living, ensuring comfort and independence at home.
• HPC Transportation (HPC/T): Safe and reliable transportation services to help individuals access community resources and activities.
• Shared Living: Supportive living arrangements that foster community and independence in a family-like environment.
• Supported Living: Comprehensive support services that enable individuals to live as independently as possible in their own homes.
• Money Management: Guidance and support with financial matters to help individuals develop money management skills.
• Community Respite: Short-term relief care that provides families and primary caregivers with temporary breaks while ensuring quality care.
• STAT GO Team - 24/7 PRN Services: Round-the-clock emergency and as-needed services to ensure continuous support whenever required.

The specific services provided to each client will be detailed in an individualized service plan developed in collaboration with the client, their family, and their care team.

Client Eligibility and Responsibilities

Eligibility

To be eligible for our services, clients must:

• Have a diagnosed developmental disability
• Meet the eligibility requirements established by the Ohio Department of Developmental Disabilities
• Have appropriate funding or payment arrangements in place
• Reside within our service area
• Complete all required intake documentation

Client Responsibilities

As a client of Radiant Horizon Family Services, you (or your legal representative) are responsible for:

• Providing accurate and complete information about your health, medications, and needs
• Participating in the development of your service plan
• Treating our staff with respect and dignity
• Maintaining a safe environment for service delivery
• Providing adequate notice for schedule changes when possible
• Promptly notifying us of any changes in your condition, needs, or living situation
• Fulfilling financial obligations for services provided
• Adhering to the policies and procedures outlined in these Terms and in your service plan

Scheduling and Cancellation Policies

Scheduling Services

Services will be scheduled based on your individualized service plan and the availability of our staff. We strive to maintain consistency in staffing to provide continuity of care.

• Regular service schedules will be established during the intake process
• Requests for schedule changes should be made at least 24 hours in advance when possible
• We will make every effort to accommodate reasonable schedule change requests
• Emergency services may be available outside of regularly scheduled hours

Cancellations

We understand that circumstances may arise that require you to cancel scheduled services. Our cancellation policy is as follows:

• Please provide at least 24 hours' notice for cancellations whenever possible
• Repeated cancellations with less than 24 hours' notice may result in a review of your service schedule
• No-shows without notification may result in a fee, subject to funding source regulations
• We reserve the right to cancel services due to inclement weather, staff illness, or other emergencies
• If we must cancel services, we will make every effort to notify you as soon as possible and reschedule

Billing, Payment, and Insurance

Billing Practices

Our billing practices are designed to be transparent and fair:

• Services will be billed according to the rates established in your service agreement
• Billing statements will be provided on a monthly basis
• Statements will include a detailed breakdown of services provided
• Questions about billing should be directed to our billing department

Payment Terms

Payment for services is expected according to the following terms:

• Payment is due within 30 days of the invoice date
• Accepted payment methods include check, credit card, and electronic funds transfer
• Late payments may be subject to a fee
• Returned checks will incur a fee equal to the amount charged by our bank
• Persistent non-payment may result in the termination of non-essential services

Insurance and Funding

We work with various funding sources, including:

• Medicaid Waiver programs
• Private insurance
• County board funding
• Self-pay arrangements

It is your responsibility to inform us of any changes to your insurance or funding status. We will assist with verifying benefits and obtaining necessary authorizations, but ultimate responsibility for payment remains with the client or their legal representative.

Privacy and HIPAA Compliance

We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information:

• We comply with all applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA)
• Your personal and health information will only be used or disclosed as described in our Privacy Policy
• You have the right to access, review, and request amendments to your health information
• You will receive a Notice of Privacy Practices detailing how we may use and disclose your information
• We maintain physical, technical, and administrative safeguards to protect your information

For a complete description of our privacy practices, please refer to our Privacy Policy.

Termination of Services

Either party may terminate services under the following conditions:

Client-Initiated Termination

• You may terminate services at any time by providing written notice
• We request at least two weeks' notice to facilitate a smooth transition
• We will assist in referring you to alternative service providers if requested

Provider-Initiated Termination

We reserve the right to terminate services for the following reasons:

• Non-payment of fees
• Consistent failure to comply with these Terms or your service plan
• Behavior that poses a risk to our staff or others
• Service needs that exceed our capabilities or scope of practice
• Relocation outside our service area
• Loss of funding or eligibility

Except in cases of immediate risk to safety, we will provide at least 30 days' written notice of termination and will make reasonable efforts to assist in transitioning to alternative services.

Complaint and Dispute Resolution

We value your feedback and are committed to addressing concerns promptly and fairly:

• Complaints should first be directed to your service coordinator or case manager
• If the issue is not resolved, you may escalate to our Director of Services
• Formal complaints must be submitted in writing
• We will acknowledge receipt of formal complaints within 3 business days
• We will investigate and respond to formal complaints within 14 business days
• If you are dissatisfied with our response, you may contact the Ohio Department of Developmental Disabilities

We encourage open communication and will not retaliate against any client who files a complaint or raises a concern in good faith.

Right to Amend Terms

We reserve the right to modify these Terms at any time. We will notify clients of any material changes by:

• Posting the updated Terms on our website
• Providing written notice at least 30 days before the changes take effect
• Obtaining acknowledgment of the revised Terms when required by law

Your continued use of our services after changes to these Terms constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms or need to contact us for any reason, please reach out to:

We are committed to providing exceptional care and support, and we thank you for choosing Radiant Horizon Family Services.