These Terms of Service (“Terms”) govern use of www.radianthorizoncare.com and related website communications provided by Radiant Horizon Family Services (“Radiant Horizon,” “we,” “us,” or “our”).
Website Purpose
Our website provides information about developmental disability support services, employment opportunities, and ways to contact our organization.
Website information does not establish a service agreement, employment relationship, funding approval, or guarantee of service availability.
Our Services
Our website describes the following services:
- Homemaker/Personal Care (HPC).
- HPC Transportation.
- Shared Living.
- Money Management.
- Supported Living.
- Residential Respite.
- Community Respite.
- STAT GO Team—24/7 PRN support.
Actual services depend on individual needs, applicable eligibility and funding requirements, authorized service plans, provider qualifications, and available arrangements.
Services are governed by applicable law, program requirements, individual service plans, and written service agreements. These website Terms do not replace those documents or modify an individual’s legal rights.
Emergencies and After-Hours Support
Website forms, email, and text messaging are not emergency response channels. For an immediate emergency, call 911.
Individuals receiving services should follow the emergency and after-hours procedures established for their services. STAT GO Team or other on-call support does not replace emergency medical services or public emergency responders.
Appropriate Website Use
Use the website lawfully and submit only information you are authorized to provide. Do not impersonate another person, upload harmful software, attempt unauthorized access, or interfere with website operation.
Website content may be viewed and used for personal, informational purposes. Reproduction or other use must respect applicable intellectual property rights.
Contact Forms and File Uploads
Our contact form allows you to submit a message and optional attachment. Our employment application allows you to provide qualifications, experience, and a resume.
Submit accurate information relevant to your inquiry or application. Do not upload medical records, Social Security numbers, financial account information, or other sensitive documents through general website forms. Contact us to arrange an appropriate submission method.
Employment Applications
Submitting an application does not guarantee an interview, job offer, or employment agreement. Hiring decisions and any offers are subject to applicable law and requirements communicated during the hiring process.
Text Message Terms
If you opt in through our employment application, we may send recurring updates about your application. Service-related messages require consent appropriate to that messaging program.
Message frequency varies. Message and data rates may apply. Consent is optional and is not a condition of applying for employment or receiving services.
Reply STOP to opt out or HELP for assistance. You may also contact us to withdraw consent or request help. We honor other reasonable opt-out requests as required by applicable law.
Message delivery may be delayed or unavailable. Do not rely on texts for emergencies. Our Privacy Policy describes how messaging information is handled.
Service Scheduling and Transitions
Scheduling, cancellation procedures, backup support, and service transitions are governed by individual service arrangements and applicable program requirements.
Please communicate scheduling changes as soon as reasonably possible. Any interruption, reduction, or termination of services must comply with applicable law, required notices, individual rights, and continuity or transition obligations.
These website Terms do not authorize unilateral changes to an individual service plan.
Billing and Funding
Any charges must be disclosed through the applicable service agreement and comply with funding requirements and law.
For Medicaid-covered services, we accept Medicaid payment as payment in full except for amounts expressly permitted by applicable law. We do not impose prohibited balance bills, missed-appointment fees, deposits, or similar charges on Medicaid recipients.
Any permitted private-pay arrangement must meet applicable advance notice and agreement requirements. These Terms do not make an individual or representative responsible for charges prohibited by law. Acting as a guardian or representative does not, by itself, create personal payment responsibility.
Individual Rights and Complaints
Nothing in these Terms limits the rights of individuals receiving developmental disability services, including rights to dignity, privacy, confidentiality, choice, and applicable complaint or appeal procedures.
You may raise a concern with us by telephone, email, or another accessible method. You may also contact your county board, service and support administrator, the Ohio Department of Developmental Disabilities, or another appropriate authority without first completing an internal complaint process.
We do not retaliate against individuals for exercising their rights or raising concerns. Contact us if you need assistance or an accommodation to communicate a concern.
Privacy
Information submitted through the website is handled as described in our Privacy Policy. Health and service records are governed by applicable confidentiality requirements and our Notice of Privacy Practices where applicable.
Using the website does not authorize a disclosure of protected health information that requires separate authorization.
Website Accuracy and Availability
We make reasonable efforts to maintain accurate website information, but errors, outdated information, or interruptions may occur. Contact us to confirm information important to a service or employment decision.
Nothing in this section limits obligations imposed by law or an applicable service agreement.
Third-Party Links
Third-party websites linked from our website are operated by their respective organizations. Review their terms and privacy policies before using them or submitting information.
Changes to These Terms
We may revise these website Terms and post an updated effective date.
Changes to care agreements, individual service plans, or funding arrangements must follow applicable procedures and legal requirements. Updating these website Terms does not substitute for required notice, consent, or agreement.